ComfortUp’s warranty coverage
Just because you can, it doesn’t mean you should. That’s the takeaway for deciding whether or not to install the new ductless mini split system you purchased from ComfortUp. Yes, these systems are far less complex than a traditional ducted HVAC system – which means you might want to try a DIY approach.
Installing a ductless mini split system yourself is not a good idea. ComfortUp tells customers that an improperly installed system can reduce its efficiency by as much as 50%. But, there’s even a costlier consequence. The excellent warranties offered by manufacturers represented by ComfortUp are valid only with the system is properly installed by a licensed contractor.
Protecting your investment
An HVAC system’s compressor is one of its most expensive parts. It moves the refrigerant through your system to remove heat and humidity. If it’s incorrectly installed the compressor is unable to expel heat. Because of its cost, manufacturers offer a parts replacement warranty to cover elements like the compressor if it turns out to be defective. Common sense tells us that a manufacturer is not to blame if we use their product incorrectly and damage it.
A licensed professional that’s certified to install your new ductless mini split system will follow the specific manufacturer’s guidelines that ensure the unit’s performance and reliability. It also means that prompt action can be taken if there’s a malfunction.
ComfortUp includes information about what each featured manufacturer covers in their respective product warranty. Use this document to compare the general warranty coverage provided by each brand the company carries.
Since the rise of HVAC sales over the internet, manufacturers have grown concerned over DIY installations putting units at risk, causing damage that they would be required to pay out through the warranty. For this reason, all of ComfortUp’s HVAC units should be installed by HVAC trained professionals. They must also be installed according to the manufacturer’s guidelines, which will ensure the unit’s performance, brand integrity, and product reliability.
As a convenience, ComfortUp acts as the source for your warranty claims if you do discover – after a professional installation – that there is a problem with the system. This article explains how to work with ComfortUp on warranty replacement parts.
Generally, ComfortUp replaces defective parts once a warranty claim form is submitted. One of the things you may need is documentation that the system was installed by a professional following the manufacturer’s guidelines.
The standard warranty replacement procedure ships your replacement part directly to you as soon as ComfortUp receives the defective one. If you want to expedite the procedure, ComfortUp offers an advanced warranty program that ships the replacement prior to receipt of the defective equipment. It requires a credit card that will be charged the cost of the replacement equipment. A complete reimbursement gets made as long as ComfortUp receives the defective equipment within 30 days.
DIY just isn’t a good idea for some things
There are plenty of reasons why ductless HVAC systems are a superior way to go if you’re replacing an old system or remodeling. One of the advantages of ductless mini split systems is that they are much easier to install. It might be tempting to take a DIY approach to save money, but you could discover this ends up costing much more in the long run. Your new comfort system comes with an excellent warranty that protects you by replacing defective parts. This peace of mind is only yours, though, when you’re able to demonstrate to the manufacturer that the system was correctly installed. For that, you’re going to need to rely on a trained and certified professional.